Terms, privacy & refunds

Last updated: 27 September 2026

Terms of service

These terms apply to your use of SnookDesk, billing software for snooker, pool and gaming clubs ("the software"). By installing or paying for the software you agree to them.

Licence

Each paid plan licenses the software for one club location for the period you have paid for. You may not resell, copy or share your licence with another business.

Free trial

New clubs can use every feature free for 30 days. After the trial, a paid plan is needed to continue creating new bills and sessions. Your existing records remain viewable.

Your data

Billing records are stored on your own computer. You are responsible for keeping that computer secure and for keeping the backups the software creates.

Availability

Core billing works offline. Optional online features, such as customer QR check-in over mobile data, depend on internet access and may occasionally be unavailable.

Liability

The software is provided to help you record and total your sales. Please check totals before relying on them for tax or legal filings. To the extent permitted by law, our liability is limited to the amount you paid in the last month.

Privacy policy

What stays on your computer

Customer names, phone numbers, bills, staff accounts and reports are stored in a database on your club's computer. We do not receive or store them.

What we receive

• Contact and billing details you give us when you buy a plan or ask for support.
• Payment confirmation from Razorpay. We never see or store your card, UPI or bank details.
• If you enable optional online features: a licence or club identifier needed to run them.

How we use it

Only to provide the software, manage your plan, and support you. We do not sell your information.

Support files

If you send us a support bundle, it contains diagnostics and record counts only — no passwords and no customer names or phone numbers.

Refunds & cancellation

• Try before you pay: the 30-day free trial exists so you never pay for software that doesn't suit your club.
• Cancel anytime: plans are monthly. Stop renewing and your plan ends at the end of the month you paid for. There are no cancellation fees.
• Refunds: if you were charged in error or charged twice, contact us within 7 days and we will refund the extra amount to your original payment method within 5–7 working days.
• Partial months are not refunded once a paid month has started.

Delivery

SnookDesk is software; nothing physical is shipped. After payment, your plan is activated on your club's installation, normally within 24 hours. You will receive confirmation from us once it is active.

Contact

For questions about these policies, a payment, or a refund, use the contact options on our home page.